Legal & customer information
Important information
Clear information about CloudPrime WebDesign's services, privacy, payments, refunds and support.
Terms of Service
By ordering a CloudPrime WebDesign service, the customer agrees to the service description, price, scope and project arrangements confirmed at checkout or in writing.
- Website work is provided according to the package and agreed scope.
- Customers are responsible for supplying accurate business information and materials they have permission to use.
- Timelines may depend on timely content, approvals and access.
- Third-party services may have their own terms and charges.
- Nothing here removes rights that cannot legally be excluded.
Privacy Policy
CloudPrime WebDesign may collect information needed to respond to enquiries, provide website services, manage orders and provide Care Plans.
- Information may include name, email, telephone number, business details, enquiry information and order/service details.
- When Stripe Checkout is enabled, Stripe processes payment information. CloudPrime does not need to receive or store full card details.
- Information is used to provide services, communicate, process payments, support customers and meet legal/accounting obligations.
- Information may be shared with service providers where reasonably necessary to deliver services or comply with law.
- Privacy questions can be sent to cloudprimewebdesign@gmail.com.
Stripe: payment processing is also subject to Stripe's privacy practices and terms.
Refund & Cancellation Policy
CloudPrime WebDesign provides bespoke digital services, so customers should review the package, scope and Care Plan before ordering.
- Once work has commenced, cancellation or refund requests may be affected by work already completed and costs incurred.
- Monthly Care Plans may be cancelled for future recurring service in accordance with the applicable Care Plan terms; cancellation does not automatically reverse charges for service already provided.
- Where a refund is appropriate, CloudPrime will process it through the available payment method where reasonably possible.
- Nothing in this policy is intended to exclude or restrict statutory consumer rights.
- Customers should contact CloudPrime promptly about refund, cancellation or service concerns before initiating a payment dispute.
Requests: cloudprimewebdesign@gmail.com.
Contact & Customer Support
CloudPrime WebDesign
Email: cloudprimewebdesign@gmail.com
For order, website, Care Plan, Google Business Profile, payment or cancellation questions, email us or use the enquiry form on this website.